6/8, Industrial Street, off Town Planning Way, Lagos        (+234) 706 300 0500, (+234) 706 300 0600
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FAQ

Purchasing Furniture

  1. Is it possible to purchase IO products online?
  2. Can I buy IO Home and Office furniture directly from IO?
  3. I would like to know the prices of the pieces I am considering buying. Do you have a price list online?
  4. I would like to see a specific piece. How do I know if you have it in your store?
  5. Can I get a catalog of IO furniture?

Product Questions

  1. I like a bed that I saw in your showroom. Do your beds come in different sizes?
  2. How about sofas? How do I know if a style I like is available in a loveseat or sectional?

Damage, Replacement and Care & Cleaning

  1. I recently moved and in the move, a drawer handle was damaged on my dresser. What should I do?
  2. The movers lost the legs to my table. Can I get replacements from you?
  3. An IO Furniture product I purchased was recently damaged. What steps should be taken to get it repaired?
  4. The fabric on my sofa has a stain. Can I put it in my washing machine?
  5. The leather on my sofa is beginning to split and crack. Is there anything IO can do to recondition it?
  6. How do I find tips for caring for my IO products?

IO Warranty

  1. Does IO have a warranty on its products?
  2. I need to file a warranty claim. How should I proceed?

Sourcing & Manufacturing

  1. Where does IO produce its Furniture?
  2. Where does IO Furniture source its materials?

Sales & Promotions

  1. How often do you have sales?
  2. How can I find out when you are having a sale?
  3. If I give you my name and contact information, how do I know that you will not sell my contact information to other companies?

Environmental Policy

  1. What is IO’s position regarding recycling and the environment?